Neurally FUK’D FAQ: Your Questions Answered

Last Updated: April 2025

Got questions? We’ve got clarity. This is the official FAQ for Neurally FUK’D — the mentally aware streetwear brand. Here, we cover the essentials about orders, shipping, sizing, and what makes us different. If you don’t find what you’re looking for, hit us up.

1. When will I receive my order?

Our products are made-to-order. Typically, fulfillment takes 3–7 business days, followed by shipping:

  • USA: 3–4 business days
  • International: 10–20 business days

📦 You’ll receive a tracking number via email once your order ships. For more details, see our Shipping Policy.

2. Do you accept returns or exchanges?

We do not accept returns or exchanges due to the made-to-order nature of our apparel.

✅ We do offer replacements for:

  • Incorrect items
  • Damaged products
  • Misprinted or mislabeled designs

📅 Please report any issues within 30 days of receiving your item. Read our Returns & Refund Policy for full info.

3. Can I cancel my order?

You may cancel or edit your order within 12 hours of placing it.

After that, production begins and we’re unable to make changes. More details on cancellations are found in our Terms & Conditions.

4. What sizes do you carry?

We offer a full range of unisex sizes.

📏 Every product page includes a detailed sizing chart to help you find your perfect fit.

Tip: Always check the size chart before ordering — since items are made-to-order, we don’t offer exchanges for incorrect sizes.

5. How do I track my shipment?

Once your order ships, you’ll receive a tracking email with a link.

If you haven’t seen it after a few days:

  • Check your spam folder
  • Contact us through our Contact page

6. Do you ship internationally?

Absolutely. 🌍 We ship worldwide. Note that customs fees may apply depending on your country, and these are the responsibility of the buyer.

More details can be found in our Shipping Policy.

7. What if my package gets lost?

If your order seems delayed or missing:

  • ✅ Check your shipping confirmation
  • ✅ Ask your local post office
  • ✅ Check with neighbors

Still no sign? Contact us at getfukd@neurallyfukd.com with your order number and we’ll sort it out.

8. What makes Neurally FUK’D different?

We’re more than just dope fits.

🔥 We’re a movement. Every piece is designed to spark a conversation about mental health. No filters. No shame. All awareness.

You’re not just wearing a hoodie. You’re wearing your mind.

9. What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay

💳 Payments are securely processed through WooCommerce.

10. How can I get in touch?

Need help or want to say hi?

We typically respond within 48 hours.

For more info, check out our:

Size Guide | Terms & Conditions | Returns Policy | Shipping Information